Frequently Asked Questions


Where can I see what jobs are available within the EPUKI group?

Use the Search Vacancies page to view our current vacancies. All of our job vacancies will appear on this website as they arise; however sometimes there may be no vacancies at all.

How often do you update vacancies on the site?

We update vacancies as soon as they are approved and they are automatically removed once the closing date is reached.

Who do I contact if I have any questions about a vacancy?

There is often a named contact in the vacancy advert; you should contact that person for further information. Alternatively you can email quoting the vacancy reference number. We will ensure that your query is directed to the appropriate person and a response is returned to you.

Can I send my CV to EPUKI, without applying for a specific vacancy?

You should only submit your CV to us by applying for a specific vacancy. You may store your CV within your candidate account but we will not review this and respond until it has been attached and submitted against a vacancy.

Do you accept applications by mail?

We would prefer candidates to apply for roles through our online recruitment system. However, if you are unable to do so, for example because you are using assistive technologies, please contact us and we will discuss with you any alternative methods which may be more suitable; our contact details are available on the 'Contact Us' page.

Once my application is submitted what happens next?

Your application will proceed to the shortlisting stage of the process. Depending on the role you have applied for, if your application is successfully shortlisted, you will be invited to attend an interview, following an interview you may be asked to attend a second interview or participate in an assessment centre. If your application is not successful at any stage of the process the status of your application on your candidate account will be shown as Unsuccessful.

When will I know if I was successful?

The time taken to review and shortlist applications will vary depending on the type of role you are applying for and number of applicants. You will be able to login to your candidate user account and see your application status. Our aim is always to respond to applications within a reasonable timeframe.

I have applied to EPUKI before but was unsuccessful, can I reapply?

Generally yes, although you will have to complete a new application form and resend your CV against the new vacancy. Occasionally we will ask previous candidates not to reapply for a vacancy which has been re-advertised – if this is the case it will be clearly highlighted in the vacancy description.

Why do my applications keep getting declined?

It is difficult to answer this question without specific information about your particular application and the role you were interested in. Review our 'Tips & Advice' page for help with completing an application.

How can I improve my chances of being shortlisted?

In addition to the advice provided on our 'Tips & Advice' page, we stress the importance of tailoring your application/CV specifically to the role you are applying for. Analyse the requirements provided within the vacancy description and include within your application/CV how your skills and experience match these requirements. This makes it easier for the person reviewing your application to see that you have the relevant skills and experience, making you a candidate worth considering for the role. If your application/CV does not demonstrate how you meet the requirements of the role your application will be unsuccessful.

If my application is unsuccessful, will it be kept on record and considered for any future vacancies?

Your details will be stored on our system, against the advert you applied for, for 12 months in line with the Data Protection Act. Should you wish to apply for a different position you will need to complete the online application against the new vacancy, as some of the questions asked in the application process may be different.

Who can I contact for feedback on my application?

We often receive a high number of applications for positions; therefore, unfortunately we are unable to provide detailed feedback to candidates who are not successfully shortlisted against a vacancy.

If you are selected for and attend an interview or assessment centre, you will be given the opportunity of requesting feedback and will be provided with appropriate contact details at the time.

How will my Diversity information be used?

This information will be treated in the strictest confidence and will be used only for statistical compliance monitoring. It is not part of the selection process and is kept totally separate from your application. This information is not used in making any recruitment selection decisions.

What do I do if I have forgotten my password?

If you forget your password enter your email address on the login screen and click on 'Reset Password'. The system will automatically send you a new temporary password to your email address. You can then login as normal and select 'My Account' to change your password to something more memorable.

Can I remove my details from the system?

Yes, you can delete your account at any time by logging into your candidate user account and selecting 'Delete Account' from the 'My Account' page. Please note that this will take up to 4 weeks to be activated; this also allows time for you to contact us to re-activate your account should you find that you have deleted it by mistake.

Any applications which have already been submitted to the Company will be retained for a period of 12 months in accordance with the Data Protection Act to meet legal or records retention requirements.

Who do I contact if I have any technical difficulties using this site?

If you have any technical difficulties with the site please email so that we can respond to you.